Returns & Exchanges
Richfresh is committed to providing luxury craftsmanship and a perfect fit; if you are not completely satisfied with your purchase, we offer returns and exchanges on unworn items within 14 days of delivery. Please note that custom-made and bespoke pieces are final sale due to their unique nature.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all luxury tags and seals intact to ensure the return is accepted by our quality team.
Ship with Ease
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our atelier inspects the returned garment, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing